Natick Mall FAQs
GENERAL INFORMATION
Natick Mall’s hours are Monday–Thursday from 11AM–7PM, Friday–Saturday from 10AM–9PM, and Sunday from 11AM–6PM.
Natick Mall’s phone number is 508.655.4800.
Natick Mall’s address is 1245 Worcester St., Natick, MA 01760.
Natick Mall’s address is 1245 Worcester St., Natick, MA 01760.
The nearest city to Natick Mall is Boston, which is 25 miles away.
Yes, Natick Mall supports mall walkers, as the mall doors open for mall walkers one hour before mall operating hours.
You can find job openings for Natick Mall by visiting www.natickmall.com/en/jobs or emailing natickadmin@ggp.com.
Only service animals are allowed at Natick Mall.
Yes, backpacks are allowed at Natick Mall.
The smoking policy at Natick Mall is no smoking.
No, scavenger hunts are not allowed at Natick Mall.
No, Natick Mall does not have information about hotels in the surrounding area.
Yes, information about local attractions in the Natick Mall vicinity is available at www.metrowestvisitorsbureau.com.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Natick Mall are located on the lower level, across from Nordstrom and across from Victoria’s Secret, and on the upper level in the food court.
The family restrooms at Natick Mall are located near the Natick West public restrooms, across from Nordstrom.
The Baby Care lounges at Natick Mall are located inside the Natick West women’s restrooms, across from Nordstrom.
Yes, there is a place dedicated to nursing at Natick Mall in the Family Restroom.
The general sitting areas at Natick Mall are located throughout the mall.
SERVICES
No, Natick Mall does not have a children’s play area.
Yes, there are children’s activities at Natick Mall. Jam Time offers a comfy nest for pre-walkers to explore their senses, places to climb, and more—there’s unlimited fun to be had for all.
No, there are not any designated drop-off or pick-up locations for ride share at Natick Mall.
No, there is not a movie theatre at Natick Mall.
No, there is not a farmers market at Natick Mall.
No, there is not a dog park at Natick Mall.
No, there is not a carousel at Natick Mall.
No, there are not electric scooters at Natick Mall.
Yes, there are massage chairs at Natick Mall on the upper level by Hollister and on the lower level by H&M.
No, gift wrapping services are not available at Natick Mall.
Natick Mall does not have a lawn area.
Yes, curbside pickup is available at Natick Mall. After placing an order with a participating store or restaurant, simply go to the pickup location specific to the retailer you shopped with (retailers vary). Once there, our Natick Mall Curbside Parking Area will have spaces labeled so you can provide the store your exact location when you arrive.
No, there are no shuttle services available at Natick Mall.
Yes, Natick Mall offers jump starts; please contact mall security at 508.655.3273.
The lost vehicle protocol at Natick Mall is to please contact mall security at 508.655.3273.
The towing protocol at Natick Mall is to please contact mall security at 508.655.3273.
No, Natick Mall does not have a foreign currency exchange.
No, there is not a sales tax return service for international travels at Natick Mall.
STORES & DINING OPTIONS
Yes, outdoor dining is available at Natick Mall at the Cheesecake Factory and California Pizza Kitchen.
Yes, Natick Mall has options for group dining.
PARKING & VALET
General parking at Natick Mall is free; premium parking is available for $6.35 (up to 4 hours) and $9.35 (more than 4 hours) in parking deck B off of Natick Mall Road.
Yes, there is local parking at Natick Mall.
No, valet parking is not available at Natick Mall.
Yes, there are electric car charging stations in the Natick Mall parking lots located in parking decks A, B (paid entry), C, D, and F.
No, there is not preferred family parking at Natick Mall.
SECURITY
Mall Security at Natick Mall can be contacted by calling 508.655.3273.
The lost and found at Natick Mall can be reached by calling 508.655.3273.
Yes, Natick Mall offers safety escorts; please contact Security at 508.655.3273.
No, Natick Mall does not offer police assistance; please call 911 in the case of an emergency.
Yes, Natick Mall offers medical assistance; please contact Security at 508.655.3273.
AMENITIES
Yes, wheelchairs and/or electric wheelchairs are available to rent at Natick Mall; please call security at 508.655.3273.
Yes, strollers and/or double strollers are available to rent at Natick Mall, specifically single and double strollers located on the lower level by Dunkin Donuts.
The elevators at Natick Mall are located outside Macy’s and outside Apple.
The elevators at Natick Mall are located outside Macy’s and outside Apple.
Yes, the ATMs at Natick Mall are located at Bank of America.
No, there is not a FedEx, UPS, or USPS drop off at Natick Mall.
No, there are not bike racks at Natick Mall.
MALL FEEDBACK
Natick Mall’s Mall Management office is located on the lower level by Dunkin Donuts.
You can submit feedback about Natick Mall to natickadmin@ggp.com.