Natick Mall FAQs
GENERAL INFORMATION
Monday–Thursday: 11AM–7PM Friday–Saturday: 10AM–9PM Sunday: 11AM–6PM
508.655.4800
1245 Worcester St., Natick, MA 01760
Route 27, Speen Street
25 miles, Boston
Yes. Walkers may enter through D2, Ruby Escalator entrance after 10:00 am Monday through Saturday, and after 11:00 am on Sundays.
Visit www.natickmall.com/en/jobs or email natickadmin@bpretail.com.
No, but service animals as defined under the Americans with Disabilities Act (ADA) are approved and welcomed!
Yes
No smoking.
No
No
No
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
Lower level, across from Nordstrom and across from Victoria’s Secret Upper level, the food court
Near the Natick West public restrooms, across from Nordstrom
Inside the Natick West women’s restrooms, across from Nordstrom
Nursing lounges are located inside Natick West women’s restrooms.
Center Court, Infinite Pool Court, The Vibe
SERVICES
Yes, there is a Children’s Play Area, Jam Time, which offers a comfy nest for pre-walkers to explore their senses, places to climb, and more — there’s unlimited fun to be had for all!
Yes, Jam Time offers a comfy nest for pre-walkers to explore their senses, places to climb, and more—there’s unlimited fun to be had for all!
No
No
No
No
No
No
Yes, lower level by H&M and upper level by Hollister.
No
Natick Mall does not have a lawn area.
Yes. After placing an order with a participating store or restaurant, simply go to the pickup location specific to the retailer you shopped with (retailers vary). Once there, our Natick Mall Curbside Parking Area will have spaces labeled so you can provide the store your exact location when you arrive.
MetroWest Regional Transit Authority provides Bus Services that pick-up/drop-off near Natick Mall. Visit https://mwrta.com/index.php/routes.
Yes. Please contact mall security at 508-655-4800, option 1.
Please contact mall security at 508-655-4800, option 1.
Please contact mall security at 508-655-4800, option 1.
No
No
STORES & DINING OPTIONS
Outdoor dining is available at the Cheesecake Factory and California Pizza Kitchen
Yes
PARKING & VALET
General parking is free. Premium parking is available for $6.35 (up to 4 hours) and $9.35 (more than 4 hours) in parking deck B off of Natick Mall Road.
Yes, there is local parking.
No
Yes, electric vehicle charging stations are located in parking decks A, B (paid entry), C, D, and F.
No
SECURITY
508.655.4800, option 1
Request lost and found assistance by calling (508) 655-4800, Option 2.
Yes, please contact Security at 508-655-4800, option 1
No, please call 911 in the case of an emergency.
No, please call 911 in the case of an emergency.
AMENITIES
Yes, request wheelchair delivery by calling 508.655.4800, option 2.
Yes, strollers are available to rent on the lower level by California Pizza Kitchen and by Dunkin Donuts.
Outside Macy’s and Outside Apple
No
Located Upper Level, Food Court; Lower Level, near Macy’s; Lower Level, near Nordstrom / D-Deck parking vestibule.
No
No
MALL FEEDBACK
The mall management office is located on the lower level behind Dunkin Donuts