The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing, processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards. Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own. Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. Provide an exceptional customer experience by ensuring the customer is always the # 1 priority. Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area. Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy’s tablet app. customers who are using devices to shop and compare, whether Macy’s devices or their own. Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is . Demonstrate knowledge of store products & services to drive sales & minimize returns. Sell gift cards and work to resolve customers’ Macy’s card issues, as needed. Follow store’s audit policies and procedures. Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures.