We are looking for a Lead Retail Associate who can bring Amazon’s customer obsession to life in a retail environment and make Amazon stores a destination for discovering the best that Amazon.com has to offer, whether that be books, devices, services, or other highly rated products from Amazon.com. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities. You will play a vital role in modeling expectations for associates and contribute to a strong culture based on customer obsession, trust, respect, continuous learning, and fun. In this role, you will: Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team. Maintain deep product knowledge with the ability to clearly and effectively communicate and demonstrate product features, pricing, and program offers to customers. Provide ongoing training in areas including demo and selling skills, product knowledge, and store operations, and assist manager in identifying training needs. Maintain a key to the store and open and close the store following the proper procedures. Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches. Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance. Participate in associate onboarding and in associate interviews as required. Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge. Assist manager with operational functions, including merchandising, safety, reporting, and supply orders.