Don’t miss an exciting and immersive holiday experience unlike anything else. Take Santa’s magical Elevator Express to the North Pole. Once you arrive, meet Santa, take photos, and make lasting memories your family will cherish for years to come. 

Click the link to book now!

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FAQs

What dates and times will Santa's Elevator Express be open?

Elevator Express at Natick Mall opens on Sunday, November 1 and runs through Thursday, December 24, 2026. To view hours for Santa's Elevator Express, please visit: https://whereissanta.com/mall/0424.

Will more reservations be made available throughout the holiday season?

In order to accommodate walk ups, additional reservations will not be released throughout the season. Guests may walk up if reservations are unavailable, but please be prepared for long wait times - especially on weekends.

Do you need a reservation/how do I purchase tickets?

Reservations to visit Santa at the Elevator Express are highly encouraged. Walk ups will be accommodated on a first come, first served basis. Please expect long wait times for walk ups, especially on weekends. 

How much are photos and is the elevator express included?

Photo packages and pricing for Santa's Elevator Express range can be found at https://whereissanta.com/mall/0424. All photo packages to the experience include a ride in the elevator.

How long will wait times be for walk ups?

Please expect 3-4 hour wait times for weekend walk ups. Visiting Santa's Elevator Express on a weekday or early in the season may have for shorter wait times, but will vary based on demand.

 How many people can fit in the elevator?

The elevator is designed to comfortably accommodate 4-5 adults. Please consider that children and strollers also occupy space. For further information please visit: https://whereissanta.com/mall/0424