Santa's Elevator Express is open during mall operating hours (EXCEPT BLACK FRIDAY, Opens at 10AM)

Reservations are all booked up, but walk-ups are welcome! Riders will come aboard on a first come, first served basis. Wait times may be long (especially on weekends).

While you wait, kids can relax and enjoy a small viewing area playing The Polar Express.

FAQs

• What are the wait times for walk-ups?

  • Wait times can be up to 5 hours, particularly on weekends.

• How many people can fit in the elevator?

  • The elevator is designed to comfortably accommodate 4-5 adults. Please consider that children and strollers also occupy space.

  • https://whereissanta.com/mall/0424

• Can I reschedule or cancel my reservation?

  • You can reschedule your reservation up to 48 hours prior to your reserved time. For more information, please visit the FAQ page:

  • https://faqs.whereissanta.com/